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FREE Shipping:
- For orders over €40
- When purchasing 3 products
A small gesture to thank you 🤍

Whatsapp Support

Tracking + WhatsApp support
until your order arrives at your home.

+39 327 794 0008

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  • Shopify Payments

    100% secure payments
    Every transaction takes place in a completely trusted and encrypted environment

  • FREE AND FAST DELIVERY

    For orders over €40
    When purchasing 3 products
    Shipping in 24–48 business hours

  • CERTIFIED QUALITY

    We believe in authentic and conscious quality.
    This is why we only select certified, cruelty-free, 100% pure, natural, and vegan products from suppliers who share our same ethics and respect for nature.

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Everything you need to know, simply explained.

Frequently Asked Questions

Contact and Customer Service

For any questions or concerns, you can contact us here:

📧 Email
ananda.moments.it@gmail.com

💬 WhatsApp
+39 327 794 0008

We're happy to help.

How long does shipping take?

We carefully prepare your order and entrust it to the courier within 24 working hours.
Delivery generally takes 24–72 business hours, depending on the destination.
You will always receive a confirmation email with tracking as soon as your package leaves.

How much does shipping cost?

Shipping is free for orders over €40 or when purchasing 3 products.
For lower amounts, the cost is calculated automatically at checkout, before payment.

In case of failed collection or refusal of the package, shipping and handling costs will not be refunded.

Are payments secure?

Yes, all payments on Ananda Moments are 100% secure .

We use certified payment platforms such as Shop Pay, PayPal, Google Pay and credit cards , which guarantee secure and encrypted transactions.

Your data is never stored on our systems.
You can shop with complete peace of mind: your data is always safe.

Can I choose a collection point?

After completing your purchase, you can choose a collection point or change the delivery address before shipping.

INPOST LOCKER: collection within the deadlines indicated by INPOST.

Failed collection: possible return to sender with costs (storage/return) applied by the courier.
In case of failed collection or refusal of the package, shipping and handling costs will not be refunded.

Returns and refunds: what do I need to know?

You have 30 days from receiving your order to request a return.

The product must be intact, unused, and in its original packaging.

Once the return is received and verified, the refund will be processed to the original payment method within 10 business days.

Some items are not returnable (personal care products, promotional items, and gift cards).

To initiate a return request or for more information, please contact our customer service.

In accordance with EU regulations, the right of withdrawal within 30 days also applies.

Can I change or cancel an order?

If your order hasn't shipped yet, please contact us as soon as possible via email or WhatsApp.
We will do our best to help you.

Are the products natural?

Yes, we carefully select products inspired by natural well-being.
Each item is carefully chosen to offer you quality, safety, and an authentic sensory experience.

Many customers choose to add a second product to receive free shipping

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